Happy Customer Service Agents Make Happy Customers: How to Encourage Genuine Smiles in the Call Center

Happy Customer Service Agents Make Happy Customers: How to Encourage Genuine Smiles in the Call Center

Improving customer satisfaction means improving employee satisfaction, as it’s the best way to encourage genuine smiles. After all, genuine smiles can’t happen on command, but they can be endlessly powerful in the workplace. Happy employees are likely to reach their full potential.    10 Ways to Improve Employee Satisfaction in the Workplace Since customer experience […]

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How to Plan for Seasonal Employees in Your Business: 13 Important Tasks to Take Care of

How to Plan for Seasonal Employees in Your Business: 13 Important Tasks to Take Care of

Hiring seasonal employees can be a great way to adequately handle an uptick in the demand for your business or service. However, planning for seasonal employees is no easy feat. It requires careful thought and preparation to ensure that the company is able to effectively maximize the potential of its seasonal employees while also creating […]

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